It's probably a pretty good rule of corporate thumb to approach HR surveys with more than a bit of wariness and skepticism. Just how anonymous is anonymous? And will employees ever see the results of the survey. (In my experience, probably not.)
Still, I was not prepared for the ardent stupidity of Yes Madam, an Indian startup that provides beauty salon services in the home.
The company recently surveyed its employees to gauge the level of stress they were experiencing. Then followed up with a social media post that showed a supposedly authentic email supposedly firing the 100 or so workers who said they were stressed. Here's the email (email of sorts, anyway).
"Recently we conducted a survey to understand your feelings about stress at work. Many of you shared your concerns, which we deeply value and respect."
"As a company committed to fostering a healthy and supportive work environment, we have carefully considered the feedback. To ensure no one remains stressed at work, we have made the difficult decision to part ways with employees who indicated significant stress."
"This decision is effective immediately and affected employees will receive further details separately. Thank you for your contributions." (Source: Comic Sands)
As things do happen when haphazardly applied social media posts appear, the wonderful worldwide web was soon abuzz with rumors that the company had fired stressed out employees.
Not so fast! No one was fired! It was all just a marketing thang promoting a policy that lets employees take "De-Stress Leaves," i.e., what we used to call a Mental Health Day. And the company's employees - one of whom, by the way, posted the supposed email on LinkedIn for all the worldwide webbers to see - were, Yes Madam, all in on it.
"The social media posts were a planned effort to highlight the serious issue of workplace stress. And to those who shared angry comments or voice strong opinions, we say Thank you. When people speak up, it shows they care - and care is at the heart of our business."
The company claimed the employees in question "weren't fired; they were given a break to rest," "weren't let go; they were encouraged to release their stress," "they weren't laid off; they were offered a chance to relax," and that they "weren't sacked; they were urged to rest and recharge."
Oh.
No mention on whether the stressed out time-off-ers were paid or not for their "chance to relax...rest and recharge." And no word on whether the marketing folks who thought it was a good idea to post the 'hey, you, stressed out survey respondent: you're fired" fake email still have their jobs. Seriously, how dumb is dumb?
In any case, it does sound like the company did identify its stressed out workers. (So much for anonymity.) But at least Yes Madam published something of the results, for all the worldwide web to see.
Anyway, although I find this colossally stupid marketing, it there's no such thing as bad publicity, then Yes Madam's marketing team succeeded beyond their wildest dreams. Certainly, I would never have heard to this company if Yes Madam had been a bit less wacky with their social media.
Maybe they'll even expand into the US market. Maybe I'd even sign up for a housecall haircut and blow dry.
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