Listening Up: Red Sox Response on the Virtual Waiting Room
Even though it's the address on my blog profile, I don't always remember to check my g-mail account. Today, I looked in and what to my wondering eyes did appear, but a note from Red Sox VP Charles Steinberg, responding to my recent post on my less-than-successful attempts to purchase Red Sox tickets online last weekend.
The proof, of course, will be if the Red Sox are able to make the online purchase process work more smoothly. I recognize that this may not be easy, given that demand outstrips supply - a situation that could only be remedied in one of two ways: build a new stadium (which, sentimental fool that I am, I'm not a huge proponent of), or field a really rotten team (which, for obvious reasons wouldn't be all that enjoyable for the fans). Frankly, given that this is such a seller's market, I'm impressed that the Red Sox brass responded to what one disgruntled fan had to say.
Here's the note I received - and keep reading - there's a Blackberry response from Larry Lucchino in there. In any business, I find it impressive when the top dogs get involved at this level. So I'll doff my (Red Sox) cap to them.
And, while I can't be bought off, I'd really love 6 (or 4, even) for Patriots' Day. (Yankees games make me just too crazy.)
Here's Charles Steinberg's note:
I read with interest and alarm your vivid account of the ticket-purchasing process. I sent it to two of my ticket-related colleagues whose consciences I trust. I also sent it to Larry Lucchino, who, though the public may not know this side of him, is fanatical about seeking systems to improve the fan experience.
Below you see his response to my sending your blog.
I don't know the solutions yet, but please know that from the head of the organization on down, your words are read and heeded.
Thanks so much,
From: Lucchino, Larry
Sent: Monday, December 11, 2006 5:48 PM
To: Steinberg, Charles
Subject: Re: Google Alert - red sox
Get back to her please and tell her we are determined to make. It better
Sent from my BlackBerry Wireless Device
From: Steinberg, Charles <email@example.com>
Kennedy, Sam <firstname.lastname@example.org> Bumgarner, Ron
Mon Dec 11 12:06:02 2006
Subject: FW: Google Alert - red sox
I know we have answers, explanations, and limits, but we must understand the path of the experience that this writer has published for the world to read....
The Red Sox Virtual Waiting Room
By Maureen Rogers
On Saturday, Red Sox tickets for some April-May games, and a few packages, became available on-line. As I did last year, I logged on and took my place in the virtual waiting room. Mostly I spent my two hours staring at the virtual head ...