Spies are everywhere. (So glad I'm out of the fray.)

A few weeks ago, my sister Trish retired. A week before her big day, she turned 67. Since she always had a part-time job in high school, and throughout college, she figures she'd been working pretty much steadily for 50+ years. She'd spent 30 of those years with the company she retired from, and might have been convinced to stay on a while longer if it had not been for the company's mean-spirited decision to totally do away with work from home a few days a week and return to a full five-days in the office mandate.

Interestingly, a number of her colleagues of similar age and tenure with the company are retiring for much the same reason - even though most employees worked fully from home without any productivity issues. 

You won't get any argument here - or from my sister Trish - that being in the office at least some of the time is important for a lot of reasons - including, for many, the desire to have the in-person camaraderie and social-life-at-work aspects. (A positive for both me and my sister during our careers.) But Trish had an onerous commute and once she got to the office (which had even done away with cubicles - let alone offices - for the masses - for a fully open concept approach) none of the members of her team were there. The people she worked most closely with were in NY, London, Atlanta...

The pay, bonus plan, and benefits were pretty good at Trish's company (where, as it happens, I had worked many years ago when it was pretty much the same entity, but as part of a much smaller corporation and with different ownership). And Trish's work over the decades had been reasonably interesting and challenging, and she had some terrific colleagues. But there were reasons beyond the WFH fatwa to want out of this company, of course. The pressure to deploy AI. The Trumpian senior management. (A former executive, who is also the spouse of the company's CEO, holds a senior position in the Trump administration.) And the creepy electronic surveillance. Badge swipe to use the bathroom, anyone?

But as far as I know, Trish's former place of employ was not using emotion AI (alternate term, affective computing) to analyze the personality types of its employees:

Some products analyze video of meetings or job interviews or focus groups; others listen to audio for pitch, tone, and word choice; still others can scan chat transcripts or emails and spit out a report about worker sentiment. Sometimes, the emotion AI is baked in as a feature in multiuse software, or sold as part of an expensive analytics package marketed to businesses. But it’s also available as a stand-alone product, and the barrier to entry is shin-high. (Source: The Atlantic)

There is nothing new about using software to monitor employees. For a long while, there have been apps that measure how many keystrokes someone sitting at a computer is making to assess whether they're working. Or at least pecking at the keys. On the emotion tracking side, call centers have long (notoriously) "listened in" on customer service reps to track tone of voice and word choice. 

What's changing is who's being monitored.

In 2022, the writer Cory Doctorow theorized about what he called the “Shitty Technology Adoption Curve”: Extractive technologies, he wrote, come first to people in precarious circumstances—like, say, low-wage jobs—before they are refined and normalized and brought to people in greater positions of power. “Each disciplinary technology,” he later wrote, “starts with people way down on the ladder, then ascends the ladder, rung by rung.”

And so emotion AI is working it's way to the top, and has stepped onto the white-collar rung.  

Shitty Technlogy galore!

The Slack integration Aware advertises its ability to continuously monitor messages for “sentiment and toxicity”; Azure, Microsoft’s cloud-computing software, also allows employers to, theoretically, use AI to batch-analyze workers’ chat messages. MorphCast’s Zoom extension tracks, in real time, meeting participants’ attention, excitement, and positivity. The emotion-AI company Imentiv advises clients on applying emotional analysis to the job-interview process, promising employers detailed analysis of candidates’ emotional engagement, intensity, and valence, as well as personality type. A number of HR companies are turning toward AI that applies sentiment analysis to employee surveys. Framery, which makes soundproof phone pods and sells them to companies such as Microsoft and L’Oreal, has tested outfitting its chairs with biosensors capable of measuring heart rate, breathing rate, and nervousness.

Years ago, I had a colleague who was criticized by his (jerk of a) boss for his terrible body language at a meeting. What he had been doing was leaning in, nodding when he agreed with something, and offering positive input. Trouble was, the meeting was with his boss's enemy, who was presenting the plan for a new product, and she felt he should have been leaning back and glowering with his arms crossed. (Although I've had a few exchanges and, early on, a couple of lunches, with my former colleague over the years - make that decades - since we last worked together, I hadn't thought about this incident, or this idiotic boss, in years. She's still out there, only now she's out West selling insurance.) 

Of course, there's nothing new about personality typing in the workplace, either. Forty years ago, when I was working at Wang Labs - of all awful places - my team had an offsite in which we all took the Myers-Briggs assessment. (INTJ, baby.) It was supposed to help us figure out how to get along with folks with different personality types. Turns out most of us were brainy, analytical introverts, and we all got along just fine, thank you.

This was by no means the only personality-typing test I took part in over the years. It must have been a big corporate off-site dealio in the 1980's and 1990's. 

So people have been reading employee emotions for eons. But the software spying is something new.

But, blessedly, none of it was emotion AI. 

When it comes to emotion AI, there are plenty of skeptics. Unless there are safety or health reasons for it, the EU has banned workplace use of emotion AI. 

Good for the EU!

Needless to say, we won't see any similar pushback in the States anytime soon. That said, I can see some states trying to regulate it.

But it's gut wrenching to see the dignity, privacy, and autonomy of workers so eroded by the masters of the universe buying into whatever the tech bros are selling.

Spies are indeed everywhere. I'm so glad I'm out of the fray, and delighted for my sister Trish that she is, too. Who wants AI capturing every grimace and eye-roll. 

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Image Source: MadIsMadFunny