On one of our last trips to NYC, where we had gone many, many, times, my husband and I each came home with what looked quite a bit like a bedbug bite. We examined our clothing, flashlight inspected the corners of our roller bags, and pretty much decided that we hadn’t taken any of those critters home with us.
When I say pretty much decided, I mean that Jim pretty much decided. I spent the next couple of months after our return on the verge of a nervous breakdown.
I felt bedbugs everywhere. I kept tossing the mattress over, looking for the telltale signs of bedbuggism. I tore my bureau drawers apart to see if I could find any bedbugs lurking in a crevice. I sent away for bedbug repellent, and doused the legs of bed and bureaus. I got some sort of bedbug detection kit that I never really used, but felt comforted just having it around. (It was shipped in a plane brown package, like porn used to – or so I’m told.) I couldn’t get a good night’s sleep until, after a couple of months, I decided one Sunday to get out to Bed Bath & Beyond to buy special anti-bedbug mattress and pillow covers. At last: a good night’s sleep. Big sigh of relief. Jim, he’d been sleeping just fine all along.
During this entire period, I never actually saw a bedbug. Just those initial telltale, three-point bite-marks Jim and I each had on the back of one of our legs. I really do think we were bitten. And I think we were likely bitten at this really old-fashioned French restaurant that we used to go to – now closed – where we were always the youngest customers by about 20 years. If it were nice out, we always ate in their small outdoor seating area – nothing much: just a couple of tables on the sidewalk on Second Avenue - but on that bedbug trip we dined inside of the La Mediterranee. Sacre bleu! It always smelled a bit mildewy. No wonder they closed.
While our problem (actually, my psychological problem) was resolved by installing anti-bedbug bedding, since then I’ve been careful to leave my suitcase on the luggage stand in a hotel room. Supposedly, bedbugs can’t climb up the metal legs.
Anyway, that’s the sum total of my experience with bed bugs.
So I never encountered the problem in the workplace.
Workplace infestations are apparently quite rare, but they do happen.
One place that suffered a recent infestation occurred at SimpliSafe, a home security outfit with offices in downtown Boston. SimpliSafe brought in exterminators, and had managers meet with their groups, but their employees – at least some of them – don’t think that the company has done enough about it.
In recent days, three employees have protested outside the company’s Downtown Crossing headquarters. “No bedbugs, no [expletive]!” they chanted one morning, passing out fliers that read “Support United SimpliSafe workers.”
The three employees, who work in the company’s call center, said they launched the same chant inside the office last week and were suspended with pay. One employee, Abraham Zamcheck, was arrested on disorderly conduct charges after he stood on his desk to lead the chants, he said. (Source: Boston Globe)
What triggered Zamcheck to jump on his desk for a bit of rabble-rousing was a text from colleague Ryan Costello, one of a trio of employees (Zamcheck and Lauren Galloway were the others) who had circulated a petition that:
…demanded an apology from management and a pledge for more open conversation going forward...“It has come to our attention that there is a bedbug infestation in the office and that management and HR have known about this for some time,” the petition read.
Costello texted Zamcheck after he was called into a senior manager’s office, telling his buddy that he was about to be fired.
After seeing the message,Zamcheck stood on his desk and began to chant: “No bedbugs, no [expletive], and “Hell no, we won’t go.” About 10 others joined in, employees said.
Managers called the police, who arrested him.
Costello wasn’t fired. Along with Zamcheck and Galloway, he was suspended. The three are now protesting outside of SimpliSafe’s offices, and maintain that the bedbug problem, and SimpliSafe’s way of handling it, “was a symptom of deeper problems in its workplace culture”
It certainly wouldn’t surprise me to find that a call center full of young, underpaid staffers who had to sit on the phone listening to people complain all day had some pretty deep workplace culture problems. And that employees would be disgruntled.
“I was aware that it was a possibility we’d get fired, but we hoped by standing up together we’d be able to stop [mistreatment] in a meaningful sense,” Costello said. “We are now suspended and are trying to get our jobs back, and continue this struggle for change here.”
The article I read didn’t get into any details on the non-bedbug grievances, but it’s not hard to imagine what they might be: call center, rotten pay, carping customers, ghastly hours. And management at SimpliSafe may be truly dreadful in terms of using up and spitting out employees. It’s been known to happen.
Still, standing on your desk Norma Rae-ing about bedbugs, and then standing outside the building protesting, might not be the way to get their message across. Sure, they got an article in the Boston Globe, but just what are Boston Globe readers who don’t subscribe to SimpliSafe’s services going to do to support the SimpliSafe Three?
In a way, I kind of like the way they’re going about it. It’s sweetly old school. But in this day and age, might it not have been more effective to go on Glassdoor.com, anonymously complain about the company, and then make sure that someone in management looks at Glassdoor?
The protestors say that they only got 35 folks to sign their petition because people were scared about losing their jobs. That certainly could be the case. It can be scary to standup to senior management (wrote the person who was once fired for trying to organize a waitress union and, decades later, as a full-blown professional, was fired for pretty much challenging the company president to a thrown-down in front of the company’s employees to see whether they believed his interpretation of what was happening in the company or mine). But, in an economy where there’s near full employment, and where call center jobs seem to be plentiful, it might just be that people are content working at SimpliSafe.
Maybe it’s time that someone started trying to organize call center workers – what a horrendous job – but standing on your desk screaming about bedbugs might not be the best way to go about it.
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